Please note that the Department of Health and Social Care has confirmed that if 14-days have passed since your arrival in the UK and you have not experienced any Covid-19 symptoms, there is no need to continue quarantining.
We apologise unreservedly for any inconvenience caused by delays in our services.
Please be assured of our urgent attention. We have paused all new orders to ensure we are able to dedicate all of our resources to fulfil existing orders as soon as possible. Expansion of our staff is also underway and we have put a courier service in place to supplement orders sent via the Royal Mail.
Please ensure when returning completed samples to our laboratory for processing that you use “priority” post boxes to speed up delivery.
If you are still awaiting test results, our laboratory is experiencing a delay due to the high volume in demand, but our team is working to get your results to you as soon as possible.
Please use the email address provided below should you require more information.We will endeavour to reply to all emails within 24hours or receipt.